Description
Summary Over 20 years of management experience in the telecommunications industry with both supervisory and non-supervisory responsibilities. During this period, I have been responsible for the development and implementation of work process used by regional installation and maintenance centers. I have used technical and interpersonal relationship skills to successfully negotiate with internal and external customers to ensure that company goals and metrics are met in accordance with budget and schedule metrics. Additional Areas of Expertise * Significant experience in team building across a variety of customer and network entities * Problem identification and root cause analysis skills * Able to review and process data quickly and communicate that information effectively * Able to work effectively with computer software packages such MS Office, Excel, PowerPoint, Visio and ProCore Accomplishments Commercial Construction Project Coordinator Myrick, Gurosky and Associates 2017 - 2018 * Acted as the primary onsite contact in the pre-construction phase of a 120,000-square foot renovation project * Solicited Contractors to provide pricing for the various trades required for the project. * Coordinated and conducted site visits for those contractors interested in bidding on the project. This involved meeting with the vendors to tour the site, provide the current scope and answer any questions they had * Coordinated Pre-Construction meetings for vendors/contractors awarded contracts. Provided support to Project Manager to ensure contracted vendors had a thorough understanding of scope, contract conditions and expectations of the project * Assisted in the demolition and build back permitting process by researching requirements, completing applications, securing drawings and submitting packages to proper department officials * Communicated daily with the trades to make sure they were positioned to be successful in completing their tasks as detailed in the schedule * Monitored subcontractor compliance with Company requirements * Coordinated work with project managers and job superintendents. Investigated roadblocks and brought in any resources needed to keep the project moving * Maintained job schedules, arrange and confirm appointments * Provided support to the Project Superintendent and the Project Manager on a daily basis by handling requests for assistance from a variety of sources such as submittals, scheduling, issue resolution and interfacing with project owner * Created, issued, monitored and distributed Request for Information (RFI) which are used to identify and resolve issues with design, engineering or installation * Generated required reports by employing EXCEL, WORD, Sure Trak and PROCORE software * As the project progressed, procured rental equipment and materials needed to accommodate changes in the job that resulted from owner and or design changes Real Estate Agent Remax/RealtySouth 2013 - 2017 * Developed client specific campaigns to effectively market properties which included signage, social media and open house presentations. Informed as many agents as possible of the availability of properties for maximum exposure. * For clients looking to purchase, I enlisted a variety of tools such as Multiple Listing Service (MLS), Tulia, Zillow and other sites to locate properties for them to consider * Interviewed and counseled my clients to determine their precise wants, needs, budgets and geographical limitations. Acted as a consistent voice to keep client focused on their ultimate goal * Prepared real estate documents, from Purchase agreements, leases and other documents * Negotiated with other agents on my clients' behalf during the buying or selling phase of the transaction * Advised clients about mortgage options and helped them complete the requisite paper work Crystal Equations Order Manager 2013 * Researched and analyzed projects for specific customers and determined actions to be performed * to keep or get project back on schedule. This data was provided to the responsible managers on a * daily basis. * Gathered and formatted data on all projects that were in jeopardy of missing a critical * milestone. Determined current status of all targeted projects and furnish report to Area * Managers and their management, scheduled daily conference calls to discuss findings as * a team. * Provided weekly analysis of on time performance data to upper management which * included a breakdown of projects by milestone, issue and responsible manager. Crystal Equations Project Manager 2012 - 2013 Supported AT&T's construction and engineering initiatives to upgrade cell sites to the Universal Mobile Telecommunications System (UMTS) in the Southeast Region. * Performed cell site visits to monitor and document installation progress and roadblocks. * Provided reports to Area Implementation Teams to advise of potential jeopardy situations * Acted as a point of contact regarding process improvement issues. Project Manager AT&T 2008 - 2012 Provided project management support for the installation and augments of Wholesale Wireline products ranging from DS0 to Optical level portfolio. * Produced and distributed project packages to Customer Ordering Center and Network Provisioning groups. The package included the critical project dates, scope of work, dependencies as well as information to assist in the correct issuance of the customer order * Acted as point of contact for network issues relating to the progress of the orders to ensure that cycle time targets and customer expectations were met. This responsibility involves facilitating meetings with customers and network entities, monitoring the individual milestones of each project, identifying the gaps and enlisting the required resources to secure a satisfactory resolution Staff Manager BellSouth 2001 - 2008 Staff support for the Carrier Interconnection Switching Center which has installation and maintenance responsibilities for Interexchange customers in a nine-state region. * Developed and implemented work flows used in the nine state BellSouth regional provisioning and maintenance centers for switched access products. This involved assisting in identifying problem areas and working with the affected groups such as Planning, Circuit Provisioning and Central Office representatives to craft the most effective solution * Performed training development support for the introduction of new switching system technologies such as the Sonus GSX 9000 in its initial deployment in the BellSouth network * Represented the Provisioning and Maintenance Centers on new product development teams which assess the requirements each organization must complete to enable a smooth service deployment * Negotiated interdepartmental interface agreements to insure the timely and accurate flow of information needed to support the provisioning and maintenance of customer service Supervisor Accomplishments Commercial Construction Project Coordinator Myrick, Gurosky and Associates 2017 - 2018 * Acted as the primary onsite contact in the pre-construction phase of a 120,000-square foot renovation project * Solicited Contractors to provide pricing for the various trades required for the project. * Coordinated and conducted site visits for those contractors interested in bidding on the project. This involved meeting with the vendors to tour the site, provide the current scope and answer any questions they had * Coordinated Pre-Construction meetings for vendors/contractors awarded contracts. Provided support to Project Manager to ensure contracted vendors had a thorough understanding of scope, contract conditions and expectations of the project * Assisted in the demolition and build back permitting process by researching requirements, completing applications, securing drawings and submitting packages to proper department officials * Communicated daily with the trades to make sure they were positioned to be successful in completing their tasks as detailed in the schedule * Monitored subcontractor compliance with Company requirements * Coordinated work with project managers and job superintendents. Investigated roadblocks and brought in any resources needed to keep the project moving * Maintained job schedules, arrange and confirm appointments * Provided support to the Project Superintendent and the Project Manager on a daily basis by handling requests for assistance from a variety of sources such as submittals, scheduling, issue resolution and interfacing with project owner * Created, issued, monitored and distributed Request for Information (RFI) which are used to identify and resolve issues with design, engineering or installation * Generated required reports by employing EXCEL, WORD, Sure Trak and PROCORE software * As the project progressed, procured rental equipment and materials needed to accommodate changes in the job that resulted from owner and or design changes Real Estate Agent Remax/RealtySouth 2013 - 2017 * Developed client specific campaigns to effectively market properties which included signage, social media and open house presentations. Informed as many agents as possible of the availability of properties for maximum exposure. * For clients looking to purchase, I enlisted a variety of tools such as Multiple Listing Service (MLS), Tulia, Zillow and other sites to locate properties for them to consider * Interviewed and counseled my clients to determine their precise wants, needs, budgets and geographical limitations. Acted as a consistent voice to keep client focused on their ultimate goal * Prepared real estate documents, from Purchase agreements, leases and other documents * Negotiated with other agents on my clients' behalf during the buying or selling phase of the transaction * Advised clients about mortgage options and helped them complete the requisite paper work Crystal Equations Order Manager 2013 * Researched and analyzed projects for specific customers and determined actions to be performed * to keep or get project back on schedule. This data was provided to the responsible managers on a * daily basis. * Gathered and formatted data on all projects that were in jeopardy of missing a critical * milestone. Determined current status of all targeted projects and furnish report to Area * Managers and their management, scheduled daily conference calls to discuss findings as * a team. * Provided weekly analysis of on time performance data to upper management which * included a breakdown of projects by milestone, issue and responsible manager. Crystal Equations Project Manager 2012 - 2013 Supported AT&T's construction and engineering initiatives to upgrade cell sites to the Universal Mobile Telecommunications System (UMTS) in the Southeast Region. * Performed cell site visits to monitor and document installation progress and roadblocks. * Provided reports to Area Implementation Teams to advise of potential jeopardy situations * Acted as a point of contact regarding process improvement issues. Project Manager AT&T 2008 - 2012 Provided project management support for the installation and augments of Wholesale Wireline products ranging from DS0 to Optical level portfolio. * Produced and distributed project packages to Customer Ordering Center and Network Provisioning groups. The package included the critical project dates, scope of work, dependencies as well as information to assist in the correct issuance of the customer order * Acted as point of contact for network issues relating to the progress of the orders to ensure that cycle time targets and customer expectations were met. This responsibility involves facilitating meetings with customers and network entities, monitoring the individual milestones of each project, identifying the gaps and enlisting the required resources to secure a satisfactory resolution Staff Manager BellSouth 2001 - 2008 Staff support for the Carrier Interconnection Switching Center which has installation and maintenance responsibilities for Interexchange customers in a nine-state region. * Developed and implemented work flows used in the nine state BellSouth regional provisioning and maintenance centers for switched access products. This involved assisting in identifying problem areas and working with the affected groups such as Planning, Circuit Provisioning and Central Office representatives to craft the most effective solution * Performed training development support for the introduction of new switching system technologies such as the Sonus GSX 9000 in its initial deployment in the BellSouth network * Represented the Provisioning and Maintenance Centers on new product development teams which assess the requirements each organization must complete to enable a smooth service deployment * Negotiated interdepartmental interface agreements to insure the timely and accurate flow of information needed to support the provisioning and maintenance of customer service Supervisor
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