pp pppp Dedicated customer service manager with 32 years of experience. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforrning operations. Respected builder and leader of customer-focused teams. Instilling a shared, enthusiastic commitment to customer service and a sense of urgency as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operation policies. ` Experience p " pp 2/2016 to 1/2018 NEO automotive care Kent, OHIO Store Manager Organized daily business and staff to produce a profitable day. 0 Responsible for keeping staff organized. To keep up with standards. ° Of cleanliness and production. ° Responsible for staff time management and maintenance. 5/2012 to 2/2016 Westem Southem Life Norton, OHIO Sales Representative » Responsible for conservatidn of current agency ° Responsible for developing new clientele base through cold leads and promotional events ° Event organization - Keeping team ready to staff for an event 8/2009 to 3/2012 Auto Biast and Chrome V Mogadore, OHIO Owner - Operator ' Opened my own shop which gave me substantial experience in business management. Due to economy I was unable to attain the goals needed to keep going. " Daily business operations = Staff management I' Advertising H Payroll =' Sales = Maintenance ' Inventory 330-2564585l~sm.1djs@yahoo.com John Smallwoocl l/1997 to 4/2009 Century 2000 Electronics Tallmadge, OHIO Sales Manager I Very enjoyable 13 year Work experience. I was able to advance to increasingly responsible positions that culminated in a management role in a very fast paced environment. I Responsible for I2 daily sales staff I Responsible for hiring and firing f I Responsible for closing of all sales I Inventory I Stock displays I Advertising I Supervised cleaning of sales floor I Reports and bookwork I Weekly staff meetings I Staff sales contests I Setting up outside promotional events 1990 to 1/1997 Ziebart Akron, OHIO Sales and Tech I Moved to Sales Manager position after 2 years I Responsible for sales training in 2 other store locations I Opening and closing store I All retail pricing I Inventory I Displays I Daily and weekly bookwork I Checking back with customers to ensure customer satisfaction 1984 to 1990 KMART Kent, OHIO Assistant Manager I Responsible for nightly operations I Specialized in promotional activities I Customer satisfaction I Employee responsibilities 1979 to l984 Burger Chef Ellet, OI-IIO Fry Cook I Night time employee I After 3 years promoted to Night Manager I Responsible for all night shift duties I When Burger Chef was going out of business was promoted to being in charge of the closure of 3 separate locations

Highlights:

• Sales
• Pricing
• Retail
• Sales Training
• Training
• Management
• Chef
• Advertising
• Business Management
• Payroll