QUALIFICATIONS SUMMARY Award winning leader possessing more than 15 years of experience in team leadership, process improvement, and relationship building. * Team Leadership: Comprehensive experience in reviewing the needs and requirements of multiple locations to locate and implement the strategies, schedules, and programs needed to drive organizational success. * Relationship Building: A strong background in utilizing effective communication and interpersonal skills to cultivate and reinforce positive, long-term relationships with customers to drive satisfaction and retention. * Staff Training and Development: Skilled in developing and implementing new staff training programs and events to equip teams with the tools and professional development required to meet all goals. * Key Strengths: Top-tier customer service and communication abilities as well as the ability to identify the root causes of any issues or conflicts and rapidly create effective resolution strategies.

Highlights:

• Training
• Customer Service
• Leadership
• Recruiting
• Sales
• Audit
• Audit Operational
• Cost Control
• Networking
• Retention