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keith s

Customer Service Manager - 14 Years of Experience - Near 19149

Occupation:

Customer Service Manager

Education Level:

Associate

Will Relocate:

YES

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SUMMARY Forward-thinking management/leadership professional experienced in directing multiple priorities and working collaboratively with a diverse population of staff and clients. Effective leadership skills to initiate, develop, and implement processes. Excellent coaching and mentoring abilities that increase revenue and build relationships. NOTEWORTHY ACCOMPLISHMENTS * Created a training platform and process that was implemented and has increased profitability by 1.12 million annually and decreased turnover by 52.5%. * Created a recruiting template that that has led to decrease in turnover and a substantial increase in revenue. * Developed a project of employee of the month based on several KPI's that increased morale as well as increased overall revenue by 23.5% in one year. PROJECTS * Commercial * Recruiting Template * Training Platform

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COMPANY POSITION HELD DATES WORKED

Capital Accounts Llc Branch Manager 12/2012 - 12/2017
Tate And Kirlin Associates Portfolio Manager Collection Manager 1/2004 - 12/2012
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