EXPERIENCE SUMMARY * Organized and directed public workforce services and activities including job seeker and business engagement services. * Oversite of American Job Center that serves 200+ independent employers seeking incumbent workforce and new talent acquisition services. * Established and enforced policies and procedures and performance standards programs have met or exceeded federal and state performance goals consistently. * Developed and continuously improved on systematic and sustained processes to assess and respond to the workforce and economic development needs and expectations of local businesses and the community * Created appropriate community outreach and marketing efforts to attract new partner, education, job seeker, and business customers * Collaborated with multiple members of management team to strategize and implement effective program practices * Organized and directed public workforce services and activities including job seeker and business engagement services. * Contributed to preparation of paperwork and documentation for file audits * Aligned common goals and strategic vision with community partners and employers to impact success of job seekers and local economy * Reported on program success to the Board of Directors