Description
Summary of Qualifications * Policy & Governance Development * Business Process Re-Engineering * ITSM Training & Workshops * Problem Management * Incident Management * IT Operations Manager * Project Management (PMBOK Methodology) * ITSM Tool Assessments * ITSM/ITIL Process Assessments/ Continuous Service Improvement * Assessments of various industry leading ITSM Technology Solution Suites * ARCI/RACI Mapping to Business Functions * Lean Six Sigma * Service Desk (SERVICE NOW) Developed & Supported ITIL Executive training for Army CIO-G6
Education
| SCHOOL | MAJOR | YEAR | DEGREE |
|---|---|---|---|
| not provided | Univ./Atlanta /GA | 2005 | Bachelor Degree |
Accomplishments
Highlights:
Keywords
