CAREER SUMMARY Professional management expertise in retail banking and finance from major top fortune 500 companies like Macy's, Robinsons-May, Bank of America, Citibank, New York Life, and Adir International. Accomplishments from increased sales annually, reduced payroll and controllable expenses, optimized business process, reduced losses, developed business reporting, improved Q&T scores, and operated as many as 105 stores. Professionally competent in multi-unit sales and operation management, project management, financial planning and analysis, cost reduction containment, reporting, strategic sales and profit planning, budgeting, P&L management, staffing and optimized scheduling, credit lending, and risk management. Accomplishments from increased sales annually, reduced payroll and controllable expenses, optimized business process, reduced losses, developed business reporting, improved Q&T scores, and operated as many as 105 stores. Professionally competent in multi-unit sales and operation management, project management, financial planning and analysis, cost reduction containment, reporting, strategic sales and profit planning, budgeting, P&L management, staffing and optimized scheduling, credit lending, and risk management. CAREER HIGHLIGHTS Increased retail sales from 2%-7% year-to-year. Reduced payroll expense by $5 mil Reduced controllable expenses by $3.9 mil. Increased gift cards sales by $4+ million in 4 years, best among May divisions. Made Ticketmaster outlet at Adir Int'l to be best ticket-selling outlet nationally. Maintained 98% (95% pass) Q&T measure of Call Center, best among all May. Reduced fraud and chargeback losses at Bank of America by 2% & 4% in 2 years.

Highlights:

• Underwriting
• Credit Card
• Fraud
• Fraud Prevention
• Logistics
• Month-end Close
• Planning
• Data Entry
• P&L
• Management
• retail manager
• management
• sales
• manager