PROFILE o Over 4 years of experience as an IT professional o Extensively worked on different software development life cycle methodologies such as Waterfall and Agile o Worked closely with key project stakeholders, SMEs and end users to understand business needs and document and analyze business requirements for new system implementations and enhancements o Competent in GAP analysis, Requirement gathering, Business process modeling and Change management o Proven expertise in Requirements gathering using suitable elicitation techniques such as Brainstorming, Workshops, Surveys/Questionnaire, Focus groups, Interviews and Document analysis o Experienced in Joint Application Development (JAD) sessions with IT Groups o Adept in tracking and managing requirements using Requirements Traceability Matrix (RTM) that tracks numerous artifacts produced by various teams across the deliverables for a project o Proficient in creating screen mock-ups, wire frames and user interface documents o Experienced in reviewing and executing test cases with exposure to all stages of SDLC and Agile/Scrum methodology o Proficient in User Acceptance Testing (UAT) for Unit, Integration, Regression, Functional, System Testing, Post Production Validation (PPV) and smoke testing o Possess analytical and problem-solving skills listening, oral, and written communication/presentation skills o Adroit in ensuring quality of content and client satisfaction o Practised in SQL and Excel functions o Experienced in on-site and web-based user training and preparing user manuals o Efficient in customer servicing and giving presentations in various international markets o Skilled at carrying a sale through including negotiating with clients, coordinating with legal, finance and IT departments to ensure timely delivery of projects and follow-up to ensure client satisfaction and retention o Known and recognized for strong work ethic, positive attitude and ability to handle multiple assignments C A RE E R P R O G RE S S I ON

Highlights:

• C Programming Language
• Sales
• Sales Executive
• Business Analysis
• Business Analyst
• Business Development
• Clarify
• Customer Relationship Management
• Distribution
• Forecasting