Professional in customer relations and high level management. Innovator, creative and customer driven.

Highlights:

• Business Manager for Warehouse Distribution and Fulfillment; Call Center; Web Design and Hosting; Credit and Collections; and IT Support • Manage the client relationship and act as a liaison between the client and internal functional areas • Responsible for National B2B and B2C sales channels and proven growth of 15% - 45% sales for each client to include: Xerox, Mobility, Samsung, Rene Furterer, Thomson /RCA, & Pfizer. • Monitor, report on, and manage the Service Level Contract Agreements by each client account, maintaining retention up to 74,000-customer base. • Manage internal client projects: document and communicate client requirements to internal teams; manage the client’s expectations; and manage the project timeline • Seek opportunities for growth within existing client base and work with internal teams to capitalize on the opportunities. • Consistently surpassed sales quotas and service levels of 90% in call center departments. • Problem solving customer issues and conflict resolution efforts for clients and customers in call center arena with fast-pace queue and training abilities • Spearheaded successful promotion launches, resulting in added revenue of more than $3M in just twelve months. • Managed and documented client's expectations to define new product requirements and specifications to fulfill forecast and logistical operations on a daily, weekly, monthly and quarterly basis to ensure timely delivery.

Companies I like:

Michaels, Pier 1, any company on a corporate level.

• Account Management
• Business Management
• Broker
• Marketing

Enegry Broker for retail electic providers in the state of Texas. Clients use me to find the best electric provider program to fit their needs.