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Reinaldo (Ray) J

Customer Service Representative

Occupation:

Customer Service Representative

Education Level:

Bachelor

Will Relocate:

YES

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Areas of Expertise Customer / Client Relationship Management, Contracting for Project Management, Scope Estimation, Conflict Resolution, Successful Negotiation, Motivation, Team Building, and Six Sigma Quality. Proven track record at successfully delivering large, midsize, and small projects to the highest level of Customer satisfaction while balancing the key project management constraints of scope, quality, schedule, budget, resources and risk. Proficient in budget planning and cost control, resource planning, scheduling and risk management / mitigation. Excellent customer and coworker relationship management skills. High degree of expertise and experience utilizing the five key Project Management Institute (PMI) Project Management Book of Knowledge (PMBOK) process groups known as IPECC: Initiating, Planning, Executing, Controlling and Closing. Well versed in MS Project, Powerpoint, Outlook and Office (Word & Excel), Web Based & Social Media Marketing.

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SCHOOL MAJOR YEAR DEGREE

University of Florida Industrial and Systems Engineering 1981 Bachelor Degree
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Highlights:

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