CAREER HIGHLIGHTS * Partner with and guide individual clients and teams to achieve their goals, overcome obstacles, and successfully transition into change. * Streamlined processes and transformed a team of 50 application developers as a Change Management Coordinator, rebuilding trust and establishing open lines of communication. With this success, responsibility expanded to a team of approximately 200. * Increased engagement of both onshore and offshore development teams, championing environments of mutual respect and innovation while setting and conveying strategic direction. * Slashed time to process client email requests by 24 hours through development of a more efficient gatekeeper system to handle incoming requests to developers. * Successfully aligned approximately 45 teams of developers in the HPSM space under unified standards consistent with ITIL best practices and brought conformity to the change process.

Highlights:

• Data Services
• Services
• Team Lead
• Change Management
• Email
• Microsoft Change Management
• Management
• Data Center Services
• Data Management
• SCRUM