Areas of Expertise Project Management - Contract Negotiations - Financial Management - Budgeting - Customer Service Process Improvement - Client Relations - Quality Control / Total Quality Management - Team Leadership Training & Development - Operations Management - Cost Controls - Construction Management Select Career Highlights * Planned and coordinated remodeling efforts for McDonald's, installing McCafe units at nearly 700 locations across the US over the course of three years. * Provided project management leadership for the planning and execution of multiple LEED projects, spanning QSR, retail, and clinical construction markets. * Rebuilt relationship and saved a multimillion-dollar client by meeting with customer one-on-one to identify unsatisfactory issues and create a plan for what needed to be done to restore trust. Professional Overview Powerhouse Retail Services 2015 - 2017 Director of Operations, LEEDAP BD&C Oversaw building and construction programs while maximizing business opportunities and providing favorable solutions to clients. Handled contract negotiations, client communications, and performance benchmarking. * Managed 4 to 10 projects simultaneously, with values ranging from $10K to $5M troubleshot and delivered on full-scale construction and renovations of a national trucking client. * Researched options to provide alternative products and installations for use in efficiency and value. * Administered project surveys, permits, and schedules to pre-plan project (s) buyout and execution. * Oversaw and delegated work to W2 and 1099 in-house and outside construction teams as necessary. * Opened and expanded new lines of business to maintain healthy pipelines for future production (QSR). * Coordinated change management and addressed inconsistencies in plans and specifications as needed. * Supervised both in-house and outsourced work, ensuring projects were all completed on-time/on-budget. Professional Overview Continued

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