ACCOMPLISHMENTS Led transformation of aging data center infrastructure to support rapidly growing global business. Secured multi-million-dollar capital investment. Refreshed and updated infrastructure which facilitated the highest daily transaction processing event in company's history. Built centralized command center to support customer and business efficiency. Reduced incidents that impacted the customer or agent by more than 60% through expansion of proactive system monitoring and automation. Established new discipline to prioritize project spend based upon potential return. Capital spend was not strategically planned, coordinated, prioritized or managed holistically but based upon reactive responses to market demand, leading to inefficiencies and missed opportunities in assigning and completing priority projects. Established Portfolio Management team and business case process to ensure visibility to, and selection of, the highest value initiatives using sound, data-driven decision-making methods. Created a global sourcing strategy, process and policy. Cut, reduced or avoided costs through standardization of vendor engagement and valuation. Company had no effective global sourcing strategy, resulting in inefficient and ineffective use of financial resources. Despite having no relevant experience, rapidly learned strategic sourcing best practices, surveyed current users to identify and prioritize requirements. Led global matrixed teams and implemented the global program successfully, saving the organization both time and expense, estimated at over $1M if conducted by outside expertise. Generated $10M annually in savings for fortune 500 company by ensuring IT contract compliance. Reorganized, directed and managed team of direct and indirect IT asset management professionals. Planned, monitored and recorded software entitlements and / or hardware assets to ensure contract compliance. Established corporate procurement strategies and detailed business metrics to optimize technology spend across organization. Key leader of M&A team that increased profitability by converting and migrating data centers. Reviewed U.S. data center operations. Identified process improvement opportunities in each area including automation services, job scheduling, data center operations, output operations and help desk operations. Organized, optimized and led the organizations while maintaining operational integrity of 99.999% annually. Led multiple IT Operations initiatives, saving or avoiding capital spend of more than $4M over four years. Implemented continuous process improvement initiative. Led and personally engaged all team members to focus on their specific role and responsibilities to generate opportunities to for process and cost efficiencies. Developed and implemented program to help Slovenia transform to its own model. Leveraged personal and professional relationships between Colorado and Slovenia. Established opportunities for the two organizations to work and train together. Negotiated, facilitated and / or participated in dozens of engagements enabling both countries to work, train, learn and fight side by side, leading to the stated goal of NATO inclusion.

Highlights:

• Management
• Oracle
• Services
• Vendor Management
• Dell
• Financial
• Financial Services
• HP
• IBM
• Metrics