Description
SUMMARY: Results-Oriented, Customer Service Manager with experience and proven track record in developing, implementing and improving customer service and sales support . Strong background in customer service, sales support, team building, employee /team relations, and meeting and exceeding customers expectations. Proven strengths in meeting goals, motivating and developing a team spirit. Hands on experience with: * 5 years of Office Manager experience (Transportation Services). * Over 9 + years of Social Service experience ( IHSS). * Over 15 + years in Customer Service and Inside Sales Support (leading, motivating, and training). * 10 years in managing a team of 25 team members (Call Center Venue). * Develop and maintain an excellent rapport with clients, executive management team, and team members to achieve the goals of the organization and clients. * Leader & Motivator- Achieve organization sales goals by leading and motivating a team of 25 members to accomplish the established monthly goal (utilized team building goals techniques). * Development and implemented "Excellent Customer Service Standards" that were incorporated globally at GNLD Inc. * Take great pride in maintaining the highest level of integrity - professional and personal. * The ability to resolve conflict with a (Win, Win, resolution). * Microsoft Office / Excel / Power Point * 10 Key by Touch * Excellent Verbal and Written Communications.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| (Confidential) | Office Manager | 1/2013 - Present |
| Gnld Inc. | Customer Service Managercommunication With The Customer Service Team | 1/2004 - 1/2013 |
| Cal Air Conditioning Service | Customer Service Rep | 1/1988 - 1/1991 |
Accomplishments
Highlights:
Companies I like:
Just Leaving Transportation
Keywords
