SUMMARY OF QUALIFICATIONS Performance driven Operations and Project Manager Professional with a high level of skills to include excellence in leadership, written and verbal communication, customer service, as well as strong problem solving abilities. Extensive project planning, execution, monitoring and resource balancing skills with ability to support multiple simultaneous projects. General Management Qualifications * Capable of conducting interviews, hiring and releasing employees, adjusting staff according to workload demands, evaluating effectiveness of staff and incorporating performance improvement initiatives. * Have been responsible for forecast, budget, profit and loss as well as staff time reporting tools to ensure profitability within the organization. * Act effectively as liaison between operations /project staff and client and internal management with polish and tact to achieve mutual performance goals. This includes identifying and escalating issues when necessary. Experienced with providing regular reports to all stakeholders for operations and projects * Conducted regular and ongoing staff meetings to ensure sharing of information both directions as well as to provide communication and awareness of issues and concerns of the teams. * Ensure staff are trained and equipped to perform the duties of the job at hand including conducting web-based training sessions with MS LiveMeeting. * Ensure staff is thoroughly trained in internal and client safety standards and report any incidents through proper channels. Selected Achievements (Getronics/CompuCom) Client - BASF * Provided project management and coordination for large-scale refresh project for new client with approximately 175 locations in North America. Staffed over 800 technician positions to migrate 15,000 pc's over 7 months Was responsible for providing project process documentation, site requirements and updates to known issues and resolution to assigned technicians. Participated in site planning meetings with each client site manager to ensure complete readiness in all areas. Was responsible for ordering and coordinating transport of project tools to and between client locations. Responsible for personnel management and was the primary contact between the customer and the client. This was a global project and CompuCom outperformed all other regions of the globe. Client -Shell * Developed and managed a project plan for ongoing US pc refresh project to include recruiting and managing migration team and team lead, meeting frequently with client to improve process documentation, communication, and budgetary goals as well as billing processes. Migrated approximately 1000 users per year. * Managed a project team as part of client migration to a standard operating environment for over 450 users across 10 US sites. Directed and monitored the administrative, financial and contractual aspects of project performance. Worked closely with client to establish scope definition and potential risks to the project. Coordinated team meetings and weekly status/milestone updates with client. Oversaw coordination of communication and reporting for client stakeholders. * Managed multiple project teams responsible for user moves to new locations. Project included provision of quotations for the client and the coordination of the communications, testing / training plans, recruiting, travel coordination, financial management and hardware management. Project initiatives included testing of network, workstation relocation and deployment. * Acted as Operations Manager for a staff of 50 employees across multiple sites to include effective planning, scheduling, and management of employees for approximately one year. * Managed Cisco parts contract maintenance for approximately one year in addition to regular pm responsibilities. * Provide backup support to ticket routing administrator. * Obtained PMP Certification in November, 2008.
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