Description
Summary of Qualifications * Working in ITIL procedures and practices for 8+ years * Command Center Operations * Tier 2, 3 communications to business and users. * Bridge call management * Strong team support and building * BAC Monitoring, Hp Business suite * Quick diagnosis and resolution management * Hardware and software installation, troubleshooting and testing. * VMware infrastructure experience * Citrix Zendesk, Gotoassist, windows remote connect. Summary - I spent the several years working in command centers and ITIL environments, I have found I thrive in this area the best. I am also an excellent application support problem solver, I am able to find unique ways to work better and faster and get faster resolution and avoid downtimes, I feel I can make a positive impact in any work environment. Richard L. McKeown 1917 Canyon Ridge St. Fort worth, Tx 76131 214-907-2458 ricstir@gmail.com
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Bnsf Railroad | Incident Management/Situation Desk | 9/2017 - 11/2017 |
| Ibm | Hpbsm Administrator Application Engineer | 9/2016 - 9/2016 |
| Intel Security/Mc Afee | Application Engineer Specialist Global Operations Center Application Support Engineer | 5/2013 - 1/2015 |
| Dyn Corp International | Application Support Engineer T3 Computer System Administrator | 10/2012 - 10/2012 |
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