Occupation:Customer Service Manager |
Education Level:Some College Units Completed |
Will Relocate:YES |
Description
QUALIFICATIONS SUMMARY Accomplished Customer Call Center Senior Manager with extensive experience developing technical solutions and support staff policies and procedures across global sites in order to optimize quality service and increase customer loyalty and retention. Resourceful and strategic planner who evaluates key metrics in order to implement solutions to streamline workflow, reduce operational costs, mitigate risk, and optimize performance. Analytical and respected leader who mentors cross functional team members to troubleshoot and resolve potential issues, upgrade current technologies, and evaluate service platforms in order to ensure the highest levels of service and further the mission of the organization. Areas of Expertise * Call Center Operations * Retail Management * Social Media Solutions * Vendor Management * Stakeholder Relations * Performance Management * Sales & Customer Service * Forecasting & Budgeting * Process Optimization * System Automation * Strategic Planning * Fraud Detection * Project Management * Team Training & Leadership * Infrastructure Planning * Contract Negotiations * Ecommerce Solutions * Effective Issue Resolution
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Karcher | Contact Center Customer Service Senior Manager | 1/2017 - 1/2017 |
| Destination Maternity | Head Of Customer Care Senior Customer Ecommerce Service Manager | 1/2013 - 1/2017 |
| Recyclebank Us | Director, Operations/Customer Care/Rewards | 1/2008 - 1/2013 |
| Aig | Senior Manager Contact Center Service & Sales Operations Contact Center Operations Manager Operations Supervisor / Licensed Agent | 1/2008 - 1/2008 |
Accomplishments
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