Description
AREAS OF EXPERTISE Technical Support/Troubleshooting * Installing, configuring and maintaining several standalone and network operating systems including Windows 2000 professional & XP, Windows 2000 Server, Windows Server 2003, winow server 2008, Windows Vista, Windows 7 (DNS, DHCP, net meeting, remote desktop, remote assistance, backup, Active Directory). * Manage, troubleshoot and maintain network printer. * Providing assistance to technical support department in the development of network. * Liaison with network engineers to resolve escalated calls with respect to protocol, topology, physical media and operating system issues. * Answer user questions about usage and best practice of the systems. * Diagnose user problems and provide solution. * Updating Service packs and Security Patches. * Monitoring Event Logs and Performance logs. * Troubleshoot, help & guide spoke location engineers through net meeting, teamviewer, remote desktop or remote assistance. Outlook Client Mail Administrator * Installing, configuring and troubleshooting of Microsoft outlook 2003 & 2007, 2013 Outlook express and Lotus. * Provide first level mail support to the clients. * Trained new users regarding address book, creating groups, opening HR or other required rooms, use of instant messaging, to do list, block mail, creating stationary, mark / unmark documents as expire, out of office, Rules & alerts, add or edit flags, archive mails, add signature to out going mails, creating tables, how to attach a file, return receipt, spelling check, how to search mail for a particular sender or on the basis of subject, how to view unread mails, what the difference between to, cc & bcc, creating a calendar entry, scheduling a meeting, checking schedules, how to reply & forward mails etc. * Backup user mails. Set up workstations and laptops for new employees: configured system ensured Network Connectivity and installed and tested hardware and software. * Managed & troubleshoot the user rights & security on folders. * Providing 1st level troubleshoot to the DHCP & Symantec server. * Configure the outlook and lotus mail taking backup weekly basis of Outlook and lotus mails & important folders. * Update security patches and service pack of 2003 standard edition server and windows XP professional Windows Vista Windows 7 and Windows 8 OS. * Keep the track of the Symantec antivirus update and troubleshoot the virus problem to make sure the network is virus free. * Giving 1st level troubleshoot SAP GUI software on laptops and Desktops. Taking backup daily weekly & monthly basis. * Update security patches and service pack of server and client OS. * Guide and troubleshoot to the clients how to access outlook web mail. Install troubleshoot and upgrade Mahindra's software these are SAP GUI Microsoft office Communicator and VPN. * Maintains proper documentations like monthly server up & down time daily lease line report weekly ISDN test report Daily antivirus server report daily call report monthly vendor call report daily backup log report daily storage report etc Managed & monitor the Symantec kaspersky Antivirus and laptop's. * Daily maintains call report regarding call attend call resolved call pending through HPOV. * Update the assets web portal sites if any IT asset added with branch. Providing 1st level -Desktop laptop peripheral and Network Support. Perform Technical Equipment setup (new PCs laptops printers fax etc.) * Perform hardware/ software maintenance as needed. Managing and troubleshooting network printer (HP LaserJet P2015dn) Network all in one Ricoh Printer two dot matrix printer one all-in-one and three inkjet printers. * Monitor system logs for security reasons. * Monitor the system backups and ensure security of data. * Give First level support to these devices are two Fax machine Scanner two Projector & EPABX. * Tata Interactive Systems E Learning Project Implementation in ICSE/CBSE/State board English Medium School. * Managing and troubleshooting the VC and Cisco IP Phone & Avaya Phone. PROFESSIONAL QUALIFICATIONS DIPLOMA in Hardware from IIHT approved organization * LAPTOP training from RT out sourcing services ltd, Kolkata * MCP complete. EDUCATIONAL CREDENTIALS * 3 (ARTS) : Baya Abadhut College, Kanimul * Intermediate (ARTS) : Bijay Mohavidyalaya College, Tyendakura
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