Areas of Expertise P&L Management Operations Strategic Planning Tactical Execution Organizational Vision Change Leadership Process Re-engineering Best Practices Cost Containment Resource Optimization M&A Integration Solutions Selling Sales Optimization & Enablement Systems Key Achievements * Transformed corporate direction as key member of C-suite, enabling 56% top-line growth to $25M+. * Restructured back-office and customer-facing organizations, increasing productivity, attaining 100%+ client revenue retention and cutting costs $100K per year. * Expedited company's entry into emerging market, delivering $9M+ new revenue in 2 years refocused sales and marketing strategies and operations, introducing salesforce.com, sales enablement system and strategic account management tactics. * Rebuilt Client Services organization, reversing customer exodus to over 85%+ retention, setting benchmark for satisfaction while exceeding new product sales goal 220%. * Personally directed on-boarding of newly acquired $3.5M account, the company's largest contract to date overcame seasonal staffing issues and streamlined support operations to achieve rigorous SLA deliverables, top client satisfaction and lucrative contract extension. * Introduced sales enablement platform and business-critical training program to boost revenue $20M in 1 year, productivity 20% and overall employee retention. * Launched Center for Sales Excellence for $40B Fortune 100 company with 1500 sales associates led culture transformation, implementing consultative selling approach. Profile Decisive Leader who develops clear action plans and mobilizes resources to achieve revenue, profit and service objectives resolves roadblocks, creates focus and influences perspective, cultivating cooperation across diverse constituents with competing agendas. Problem Solver adept at designing sustainable and measurable processes, seizing opportunities for top efficiency and competitive edge. C-level Partner with strong communication, interpersonal and negotiation skills who inspires collaboration with colleagues, clients and partners quickly establishes rapport and builds relationships based on trust and mutual respect.
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