Summary Seasoned Revenue Officer (Civil Law Enforcement Officer) and Revenue Officer National Quality Reviewer and Manager for Small Business/Self Employed (SB/SE) Division with the Internal Revenue Service. Skills: Customer Service, Accounting, Communication, Writing, Partnering, Collaborating, Tax Law with emphasis on Bankruptcy Law (Chapter, 7,11, 13 and 15), Notice of Federal Tax Lien Law (Certificate of Non Attachments, Subordination's, Subrogation's and Discharges). Extensive experience with, Trust Fund Recovery Penalty Investigations, Employment, Income, Estate, and Excise Tax Law. Interviewing, Coaching, Time Management, Report Righting and Analyzing, Managing as many as 17 Bankruptcy Specialists, Revenue Officers and Revenue Officer Advisors. HR experience: writing evaluations, leadership, training, time entry, EEO Title 7, decision making on hiring, firing, disciplinary actions such as suspensions, reprimands and abolishment's. Partnered and collaborated with Area and District Council and the United States Trustee, Front Line and Senior Managers, Executives, LR, and National Treasury Union. Also orchestrated the Delivery of Debtor School Training in Houston and Dallas, TX. Served as a remote manager for 12 employees for 5 years and managed locally for 5. Reviewed and approved the work of others for 16 years. Experience as a Local Taxpayer Advocate, Disclosure and Settlement Officer. Managed accounts receivable inventory in excess of 30,000 taxpayers. Assigned and directed work for Collection and Insolvency employees for SB/SE. Determined promotions, increases, awards, bonuses, special act and monetary awards for bankruptcy specialists, revenue officers and administrative assistants. I also instructed and coached revenue officer new hires. I prepared written responses to GAO, Freedom of Information Act, Disclosure and Privacy Act request prepared Congressional Correspondence, and interacted with taxpayers (face to face and by phone) from a position of advocacy. Significant experience working Offers and Compromise based on doubt as to collect ability and Penalty Appeal cases. Prepared written correspondence for Front Line, Senior Managers and Executives.
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