Description
Energetic customer service specialist with an eye focused on the big picture. Adept at building teams, training, teaching, and bringing the best out of employees. Skilled in budgets, cost control, and successful P&L management.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| SelectBuild Northern California Windows | (Confidential) | 10/2005 - 10/2006 |
| Associated Materials dba Alside, Inc. | (Confidential) | 8/2001 - 9/2004 |
| Bed Bath & Beyond | (Confidential) | 11/1999 - 8/2001 |
| Sam's Club | (Confidential) | 5/1997 - 11/1999 |
Education
| SCHOOL | MAJOR | YEAR | DEGREE |
|---|---|---|---|
| Brigham Young University | Psychology | 1997 | Bachelor Degree |
Accomplishments
Highlights:
* Created and initiated a new safety policy and organized a new safety committee. In less than 2 years, the new program successfully increased employee moral, and decreased employee accidents by more than 70%. * Led Sacramento supply center to 2 Supply Center of the year honors, 9 Supply Center of the Month honors, and was nominated for an additional 5 months over a 3 year span. * Managed aggressive business growth of wholesale supply/distribution center to exceed company revenue expectations for both sales & profits for three consecutive years. * Nominated for Credit Manager of the Year. * Developed a new controllable expense reduction plan. Also created a different process for tracking the expenses during the month. The yearly controllable expense budget was finally met for the first time in 4 years. * Managed the growth of a fledgling service department. Helped guide and mold this department into a successful and productive customer service driven entity. * Participated in the creation of a standardized customer service contract for our largest customer.
Job Skills
Keywords
Responsibilities
Managed the growth of a fledgling service department. Helped guide and mold this department into a successful and productive customer service driven entity. Developed policies, procedures, and measurements help track customer service levels, technician productivity, and helped determine department profitability.
