Team orientated analyst providing support for the United States Geological Survey. Through government policy we encourage and assist USGS employees with installation, monitoring, performance, and troubleshooting of approved applications. We solve and solidify solutions for Windows 7, 8 and 10, along with Mac systems like El Capitan and Opera. As a link to a much larger chain, I also coordinate with other government agencies in initiating correct correspondence or the assigning of duties to proper individuals and teams. I am customer orientated so my training consists not only of satisfaction through surveys, but I am trained in the uses of browsers such as, Internet Explorer, Chrome, Firefox, Yahoo and Safari. I also have an applied knowledge and skill pertaining to Active Directory, Microsoft Office, and Virtual Private Networking, including Installation of applications, programs and printers.

Highlights:

• Inventory
• Microsoft Windows 7
• Route Sales
• Sales
• Windows 7
• Help Desk
• SAP MM module
• Services
• Microsoft Windows
• Active Directory