SUMMARY A versatile and disciplined network operations professional with multi-faceted experience in high-volume NOC's, telecommunications, management, performance testing, network integrity, process improvement, and circuit management. Proven aptitude in handling multiple projects while working closely with cross-functional teams to ensure excellent and consistent delivery of communication and customer service skills. A technically oriented and dependable producer who provides high quality client-oriented service and consistently exceeds customer and management expectations. Core expertise: Training Technicians * Network Troubleshooting & Repair * Leadership * Mentorship * Fiber Optics Telecommunication Emergency Planning * Network Operations * Disaster Recover Plans Knowledgebase & SOP Development * Documentation * Problem-Solving
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