Summary Skilled IT Manager/Project Manager with over 20 years of experience in customer support, software delivery, requirements gathering, and process improvement. Experienced staff manager, defining and implementing new solutions and bringing projects to a successful completion, on time and on budget. Worked successfully with an assortment of development methodologies. Managed staff composition, including permanent, contract, local, and remote technical and administrative resources. Management responsibilities include hiring, evaluating, mentoring, growing and, if necessary, terminating. Key Competencies: * Software and Product Development * Customer Care * Contract Negotiation * Business Process Analysis/Improvement * Program and Project Management * Resource Management/Planning * Client Relationship Management

Highlights:

Companies I like:

Ms.

• Management
• Project Management
• Support
• Automation
• Asset Management
• Computer Associates
• FileNet
• Financials
• Integrate
• Microsoft Project