SUMMARY OF QUALIFICATIONS * Master degree in Business Administration. * Experienced in training associates in sales and customer service * Over Fifteen years' experience in retail and food service. * Excellent interpersonal communication and problem solving skills * Fluent in multiple languages:, Spanish and Italian * Professional computer skills: Microsoft office-Excel, Word and Power Point, QuickBooks and NetSuite software. 800 customer complaints Maintained P&L accountability and operational control over 9 restaurants with 200+ employees and $11M in annual sales revenue * Utilized tools and processes to achieve sales and profit targets, build and align effective restaurant Management teams, execute brand standards and operating systems, deliver consistent customer Experience, and identify opportunities for growth across area * Transformed underperforming area from 20th place ranking (out of 20 areas) to 5th place ranking while Growing annual sales 10% and profit 20% * Transformed 2 negative-profit restaurants into profit-generating restaurants through utilization of Cash control, loss prevention, inventory management, and development of management team capabilities * Improved key customer measures from well below target to above target in Voice of Customer and 30% reduction of ACCOMPLISHMENTS Passion for Excellence Award from Zancanelli Management Corp 2006 top 3% performer Award. People Encouraging Talent & Excellence (PETE) Award 2007 Team Developer Award. White Glove Award (leadership in cleanliness and store Presentation) KBP-Foods 2012 Circle of Excellence Award from KBP-Foods 2012.Top 5% Performer Award. Passion for Excellence Award from KBP-Foods 2013
Description
