Description
QUALIFICATIONS * Certified Technical Writer with 10 years of full-time experience in content writing, creating customer-facing documentation (user manuals and web help) for a diverse user base audience with varying levels of technical experience. * Written fluency in English, Portuguese, and Spanish. * Skilled in the following applications: * MS Suite Adobe Acrobat and Pro * RoboHelp Author-it * FrameMaker (unstructured version) InDesign * Illustrator FastStone Capture * SnagIt JIRA * Confluence SharePoint * Graphic Art (drawings). 5 years of experience as a technical writer for an agile software company (ARRIS Group.) * Experienced at organizing information in an easy-to-understand hierarchy. * Ability to transform complex ideas into simple ones. * Experienced writing not only about how to use the customer-facing side of the software also how the software works. Experienced in editing detailed Application Program Interface (API) documentation for a business-to-business software company. * Ability to juggle multiple areas of focus switching contexts rapidly from project to project. * Excellent communicator who knows hot to translate complex engineering jargon into clear and concise content that customer base can understand. * Ability to collaborate cross-functionally with people in all ranks teams and disciplines across Experienced with SharePoint.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Arris Group | Became The Sole Writer Technical Writer And Editor | 10/2017 - 10/2017 |
| Sellwood | Business Owner | 2/2003 - 10/2008 |
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