PROFILE: Extensive experience in a clinical lab environment with expertise as a Lab Manager and Medical Technologist with skills in operative, clinical trials, quality control, policy and procedures development, accreditation and standardization of lab protocols. AREAS OF EXPERTISE Laboratory Management * Managed a professional staff with oversight for all specimen analysis and reporting. * Oversaw and controlled an operating budget with a focus on cost efficiencies, budgets and productivity. * Established goals and performance metrics using data collection, analysis and trending to take a proactive versus reactive response to problems and opportunities. * Streamlined and re-engineered workflows to maximize output. * Negotiated vendor contracts, terms and conditions. * Developed policies, procedures and protocols, providing guidance to lab staff. * Purchased new equipment and improved automation to run lean and efficient staffing. * Spearheaded efforts to bring lab up to state-of-the-art operating standards. * Developed, edited and disseminated procedure manuals focusing on compliance. * Established collaborative working partnerships with physicians and technical/administrative staff. Quality Control * Developed quality control standards covering multiple lab protocols and procedures. * Conducted on-going internal audits to ensure compliance with internal and external mandates. * Used data collection, analysis and trending to identify opportunities for corrective actions and continuous quality improvement. * Created a culture of quality by effectively communicating the consequences of the status quo. * Facilitated team meetings to discuss quality standards, identified deficiencies and corrective actions. * Positioned quality control as a value-added function by linking efforts to cost efficiencies and bottom-line profitability. Clinical Trials * Assisted with the planning and coordination of clinical trials covering topical steroids and anti-inflammatory medications. * Developed policies and procedures to manage clinical trials. * Developed new systems and procedures for gathering and processing scientific and medical data. * Monitored studies, compiled, coordinated, documented, and edited raw data for single blind and double blind trials. * Oversaw data entry, data collection, analysis, and reporting to validate all clinical trial findings. Significant Accomplishments * Brought a 50 bed hospital to state standards, and was offered Lab Manager position. EMILY B. STEPHENS Page 2 Resumé (Continued) Accomplishments * Brought a 50 bed hospital to state standards, and was offered Lab Manager position. EMILY B. STEPHENS Page 2 Resumé (Continued) AREAS OF EXPERTISE (Continued) Significant Accomplishments (Continued) * Saved Melissa Memorial Hospital $200K within a few months. * Increased the number of tests and patient use of ER and outpatient services by 70%. * Identified and resolved errors in a facility's Sickle Cell testing procedure. * Initiated new equipment purchases and process improvements, resulting in the elimination of two full positions, a 20% reduction in operating costs and an increase in profitability by 18%. * Reduced in-house testing turn-a-round time for a hospital by 90% and transformed lab into a profit center. * Recognized by Georgia Baptist Hospital as "one of the best run labs among small Georgia hospitals". * Took over and controlled 25 Phase III clinical trials for a global registration of a topical steroid, six months ahead of schedule. * Developed new system and procedures for gathering and processing scientific medical data for a $1.2 billion drug company. * Completely restructured two laboratories, achieving complete quality control compliance, while streamlining costs and improving profitability. Accomplishments (Continued) * Saved Melissa Memorial Hospital $200K within a few months. * Increased the number of tests and patient use of ER and outpatient services by 70%. * Identified and resolved errors in a facility's Sickle Cell testing procedure. * Initiated new equipment purchases and process improvements, resulting in the elimination of two full positions, a 20% reduction in operating costs and an increase in profitability by 18%. * Reduced in-house testing turn-a-round time for a hospital by 90% and transformed lab into a profit center. * Recognized by Georgia Baptist Hospital as "one of the best run labs among small Georgia hospitals". * Took over and controlled 25 Phase III clinical trials for a global registration of a topical steroid, six months ahead of schedule. * Developed new system and procedures for gathering and processing scientific medical data for a $1.2 billion drug company. * Completely restructured two laboratories, achieving complete quality control compliance, while streamlining costs and improving profitability. Professional Summary Statement: Personable leader possessing broad business acumen of operational oversight and analysis, human capital management and leadership, fiscal awareness and bottom line revenue generation. Key attributes are as follows: Professional Character Competencies
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