Description
SUMMARY * IT TECHNICAL PROGRAM MANAGER AND SCRUM MASTER WITH EXTENSIVE EXPERIENCE IN LEADING DIVERSE INTERNATIONAL TEAMS IN THE AREAS OF SOFTWARE DEVELOPMENT, REGULATORY AND CUSTOMER DATA ANALYTICS, CUSTOMER CARE OUTREACH FOR PROGRAM ENROLLMENT AND PARTICIPATION, MOBILE SOLUTIONS, SECURITY, INFRASTRUCTURE, DISASTER RECOVERY, MERGER AND ACQUISITION, AND TELECOMMUNICATIONS IN A MATRIX ORGANIZATION. LEAD MULTIPLE PROJECTS ACROSS DIFFERENT SWIM LANES. IMPROVE CUSTOMER LOYALTY IN B2B PORTAL, CONTROL COSTS AND INCREASE PROFITABILITY. PROACTIVE AND RESOURCEFUL INFORMATION TECHNOLOGY STRATEGIST WHO LEVERAGES IT SOLUTIONS TO OVERCOME COMPLEX BUSINESS CHALLENGES. STRENGTHS INCLUDE STRONG LEADERSHIP, PROBLEM SOLVING, TECHNICAL AND COMMUNICATION SKILLS. * Project Management * Agile Coach * Analytics and Reporting * IT Security * eCommerce Application and skills Areas of Expertise: Customer Data Analytics, Outreach, Forecast, IT Governance, Disaster Recovery, M&A, Migration, QA, Big Data, Data Warehouse, CC&B Software Tools : Tableau, JIRA, Clarity, HP Fortify, HP WebInspect, Teradata, Erwin, AWS
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Pacific Gas And Electric Company (Pg&E) | Project Manager, It Governance, At Rate Data Analytics Team | 5/2016 - 12/2017 |
| Verizon Wireless | Agile Coach, Scrum Master | 9/2011 - 12/2015 |
Accomplishments
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