Description
Summary of Qualifications Accomplished, esteemed operations leader leveraging robust history of achieving global corporate and customer objectives. Record of actualizing improvement goals in profitability, customer experience, and organizational effectiveness. Adept in building, leading, and developing highly capable, knowledgeable teams. MBA candidate with bachelor's in organizational management and PMP credential. Specific areas of expertise include: Account Management Consulting & Training Project Management * Regional to Global Accounts * Management Consulting * Requirements Analysis * Customer Relationships * Startup & Established Units * Budget & Team Oversight * Service Delivery Optimization * Manager & User Training * Process Re-engineering * Experience & Satisfaction * Customer Education * Milestones & Schedules * Business Partnerships * Performance Tracking * Performance Tracking
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Scientific Games (Dba Bally Technologies) | Senior Director, Client Services | 8/2005 - 12/2017 |
| Casino Controller | Entrusted To Serve As Senior Officer Ensuring Sound Fiscal Management | 9/2004 - 8/2005 |
| Bally Technologies | Product Analyst / Consultant | 3/2004 - 6/2004 |
| Casino Controller | Harrah's East Chicago Director / Director | 1/2001 - 8/2003 |
Accomplishments
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