SUMMARY OF QUALIFICATIONS * 16+ years IT experience * Expert ITIL process design and implementation methodologies * Design, develop and implement Service Management solutions * Expert Service Desk design, architecture and implementation experience * In-depth CMDB design, architecture and implementation experience * Technical knowledge of specific technologies/languages used by CA such as spel, Javascript, htmpl forms * Expert in Business Objects and Service Desk / CMDB data models Service Catalog r12.6 TD Bank: 2012 - Toronto, ON * CA Service Desk Manager Upgrade from 12.0 to r12.6 * Identified and Delivered Customer-Specific Incident, Problem and Change Management requirements * Architected and Implemented Customer-Specific CMDB Design for CI and Asset Data consolidation * Deployed solution in Production * Developed custom BOXI reporting Fujistsu: 2012 - Trinidad & Tobago * CA Service Desk Manager r12.6 Solution architecture, design, implementation, integration, configuration * Identified Customer-Specific environment considerations and business support requirements * Completed and Reviewed Solution Design Specifications * Completed and Reviewed Solution Requirements Specifications * Installation and Configuration of Service Desk, Knowledge Management, CMDB and BOXI * Delivered Knowledge Transfer to Administrators and IT Staff * Deployed solution in Production * Developed custom BOXI reporting Knowledge Tools BOXI Solution architecture design implementation integration configuration and customization * Performed solution tests according to the Solution Test Document and SDS * Developed and document Solution's Operational and Maintenance procedures Delivered Knowledge Transfer to Administrators and IT Staff Deployed solution in Production Performed CCA/CMDB r 12.6/BOXI Integration Tasks Assisted client with CCA Blueprint Creation Provided CMDB Roadmap for CI and Asset Data Federation * Provided Solution Outcomes including leveraging CMDB to represent virtual entities as CIs Provided Best Practices Guidance on Configuration Decisions Provided On-Site Product Support - CCA/CMDB r12.6/BOXI SDM r12.6 CA Service Catalog r12.6 and CA PAM r3.1 pilot Conducted Requirements Review and Completed Solution Design Specification Installed and Configured Service Desk CMDB Service Catalog and CA IT PAM
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