Description
Seeking assignments in Technical Services with an organization of repute, preferably in the Service Sector utilizing my learning capabilities and attitude to adopt the fast changing technical scenario. COVER LETTER: Hi Care Services Pvt Ltd (May 2016 to Till) Operations Executive * Ensuring the closure of Customer care calls * Calculation of Raw material Cost. * All inventory management. * Payment collected from dealers and timely submitted in Bank * Following up of the PO & MSL with Spares warehouse. * Maintaining good relations with all customers * Arrange Technical Training to Service Engineers Videocon Industries Ltd: HA & HE Service Manager (ASM): Sep 2011 to May 2016 * Preparing all Call details of ASC & Reports to be sent to BSM and monitoring pending / open calls of all ASCs. * Ensuring the closure of Customer care calls in the specified service standards set by Videocon Industries Ltd. * Maintaining AMC on target basis. * Following up of the PO & MSL with Spares warehouse. * Maintaining good relations with all the dealers & distributors. * Visiting the Dealers as per PJP. Managing Escalations of Customer/Retailers / Reconciliation of the defective DOA stock receipt from the Dealers on monthly basis. * Appointing authorized ASCs and auditing Authorized ASCs as per company norms through online portal. * Arrange Technical Training to Service Engineers and field executives of ASC's. Union Electronics (Franchise of LG Electronics) Owner of Service centre (Sep 2009 to Aug 2011) * Preparing all Call details of ASC & Reports to be sent to ASM and monitoring pending / open calls of all ASCs. * Ensuring the closure of Customer care calls in the specified 211 & 011 service standards set by LG Electronics. * Maintaining AMC on target basis. * Following up of the PO & MSL with Spares warehouse. * Arrange Technical Training to Service Engineer Advance Electronics (Franchise of LG Electronics) (May 2000 to Sep 2009) Store Officer * Data entry and stores activities * Maintaining entries for goods inward & outward * Inventory control & maintaining records * Generating inspection report for incoming materials & outgoing materials. * Controlling inventory * Maintaining Msl in every month. * Parts management and MIS handling.
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