SUMMARY OF QUALIFICATIONS * Expert in system installation, configuration, administration, and integration. * Analytical and technical expertise. * Expert in network operation. * Excellent communication and interpersonal skills both independence and team oriented. * Multi-task oriented and prioritize effectively. * Highly advanced in Alpha/Beta testing, installation, operations, and maintenance of specialized computer and switching systems. * Implement and practice Total Quality Management and Process Improvement performance for major communications systems planning procurement, installation, maintenance, for the Federal Government and the Department of Defense with an ISO 9000 registered company. * Clearance. Experienced with server (RAID) administration and control. Senior System Support Engineer (Frequentis, Columbia, MD February 2010 - July 2012) * Authoritative lead on technical analysis of product implementations, modifications, and enhancements to voice communications products in accordance with specific customer specifications. * Conducted detailed site surveys at FAA locations to identify requirements for production and installation of a voice communication switch. * Prepared deliverable documentation describing site requirements and system configuration. * Installed, serviced, and completed basic repairs of voice communication equipment at customer sites. * Integrated mission-critical systems components, followed site acceptance test procedures, and performed system debugs. * Interfaced with hardware and software development teams to remedy problem areas. * Organized and provided detailed product and service training as necessary. * Solved complex field issues in coordination with the development team. * 1 - Year experience on the Frequentis Interim Voice Switch Replacement (IVSR).

Highlights:

• Configure
• Integrate
• Troubleshooting
• Install
• Voice Communications
• Beta Testing
• Documentation
• Remedy
• Security
• Software