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Rana A

Customer Service Supervisor - 10 Years of Experience - Near Cambridge Massachusetts

Occupation:

Customer Service Supervisor

Education Level:

Bachelor

Will Relocate:

YES

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PROFILE * Awarded for outstanding sales and business lead generation, student recruitment, and training * Researched and identified potential clients in the public, corporate, and non-profit sectors and data-mined information about their activities, biography, affiliation, news, contact details, etc. * Successfully marketed the organization, explained mission and vision, and held meetings with potential client and key client meetings and increased conversion rates by 80% * Developed marketing materials, brochures, handouts, newsletter, website content * Conducted E-Commerce online marketing, and website promotion * Attended to client needs and solved problems using critical thinking techniques * Applied project management methodologies for events and client orders delivery * Researched and located conferences, exhibitions, and fairs and planned participation in those events * Arranged campaigns & outreach operations, and coordinated conferences exhibitions, and fairs * Researched and analyzed market information and prepared status reports/statistical pivot tables and charts * Performed various administrative tasks and built databases on Raiser's Edge, CRM, Sales Force, Excel * MCIS certified interpreter with 4 years of experience in interpretation, translation, & business relations * Interpret mainly in Courts, Tribunals, Law offices, Discoveries, Government legal Offices and government financial offices, medical clinics and hospitals, District School Boards, and others * Has a Bachelor of Science in Business Administration, a Diploma in Customer Services, and a certificate in Sales & Marketing Connections * Highly organized with strong communication, problem solving, research, outreach and presentation skills * Advanced skills in CRM, Word, Excel, Power Point, Access, Outlook, Raiser's Edge, and Banner

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SCHOOL MAJOR YEAR DEGREE

Lebanese American University 1987 Bachelor Degree
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Highlights:

Companies I like:

Telus, Amazon, Nestle, Amazon, Telus, Nestle

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