to obtain a career oriented position as General Manager in Transportation that offers an Opportunity for growth and advancement based upon performance Abilities. Skill Highlights ** Strong organizational, interpersonal, analytical and problem solving skills ** Excellent ability to prioritize and handle multiple tasks simultaneously ** Over fourteen years' experience in management/supervisory positions - ** Prove skills in written and verbal communication Skill Highlights Strong Client relations experience for 14 years with Government and Public Schools. Skill Highlights Time Management Decision making Business Management Problem solving People Management Negotiating Strategic Thinking Organizational Core Accomplishments Employee of the year 2011-2012 Core Accomplishments include: low employee turnover 55% percent of employees have been with MV's SORTA operation for 7+ years, 16% for 3+years) outstanding. productivity (consistently provides 2.22 passengers per hour for the past 5 years) 5 seconds 99% of all calls presented were answered overall customer service confirmed complaints 0.44% of the total amount of schedule trips taken for 2012. A-PARA TRANSIT CORP. General Manager, April 2015 to Present * Oversees drivers and others to ensure quality service and fulfillment of contractual obligations work with broker office Transdev. * Review current and next day routes for efficiency and operational performance. * Handle daily issues, attendance and managed driver payroll other work rule infractions. * Observe and monitor daily operations and staff performance. * Delegate safety trainers and road supervisors on a day to day basis. * Monitor the performance of new employees and ensure training is completed. * Manage over 100 vehicles and ADA Para transit /Fix Route operation with a staff of over 250 personnel * Improved dispatch system by implementing the Paraplan in house scheduling system. * Responsible for management, operations, reservations, scheduling, dispatch, vehicle maintenance, facility upkeep, and facility minor repair. * Additional responsibilities include risk management, customer relations, and operations management, Center directors, survey's results * Experience in RFP/RFQ processes and review, prepare, interpret, and apply related laws, rules, regulations, policies, procedures, budgets, unions presidents and union staff and labor/management agreements. * Prepare reports for new transit services bid opportunities, development of contract-winning proposals and bids. Work to assure peak performance and productivity, as well conformance with established or mandated external regulations and policies effecting client management. * Provide timely response and services to all community concerns regarding bus operations and complaints. * Manage, monitor, and adhere to department's budget, goals, and schedules which complies to company-wide. * Responsible for keeping employees engaged and focused on customer service complaints down for the customer and making an employer of choice. * Oversee the Regional Center of Eastbay and manage the day to day operations to ensure the clients or pickup on a timely manner and delivery on time to their center and home on time. * Managing all call center and control work shifts. * Establishment of prompt and courteous call handling procedures. * Establishing respectful communications protocols between drivers, dispatchers, staff and riders. FIRST TRANSIT, Oakland, CA General Manager, Dec 2013 - April 2015 Oversee activities directly related to providing services. Manage staff of 255, 210 buses, preparing work schedules and assigning specific duties. Direct and coordinate organization\'s financial and budget activities to fund operations, maximize investments, and increase efficiency. Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary. Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes. Managing all call center and control work shifts. Establishment of prompt and courteous call handling procedures. Establishing respectful communications protocols between drivers, dispatchers, staff and riders. Set goals and deadlines for the department. Plan, administer and control budgets for contracts, equipment and supplies. Monitor the facility to ensure that it remains safe, secure, and well - maintained. Plan, organize, or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements. Negotiate and authorize contracts with equipment and materials suppliers, and monitor contract fulfillment. Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or objectives. Manage staff, preparing work schedules and assigning specific duties. MV TRANSIT, Fulton County, GA General Manager, Jan 2011 to Dec 2013 MV Transportation Fulton County and GA State University Key responsibility oversight of reservation, scheduling and dispatch performance using Trapeze software Assisted, Microsoft Office, Outlook, Excel, Word and PowerPoint. Develops and executes programs to improve service quality, reduce costs, increase employee productivity, and increase revenue and rider ship Oversees drivers and others to ensure quality service and fulfillment of contractual obligations * Reviewed current and next day routes for efficiency and operational performance Reviewed daily issues, attendance and other work rule infractions Ensured safety regulations were observed Monitored operations and staff performance. * Worked closely with trainers monitoring the performance of new employees Manages 387 vehicle ADA Para transit /Fix Route operation with staff 430 personnel Service is provided using Trapeze and MV's proprietary dispatch monitor software * Responsible for management, operations, reservations, scheduling, dispatch, vehicle maintenance, facility upkeep, and facility minor repair. * Additional responsibilities include risk management, customer relations, and operations management including. Experience in RFP/RFQ processes and review, prepare, interpret, and apply related laws, rules, regulations, policies, procedures, budgets, and labor/management agreements. * Establishing respectful communications protocols between drivers, dispatchers, staff and riders. * Managing all call center and control work shifts. * Establishment of prompt and courteous call handling procedures. * Prepare reports and correspondence search for new transit services bid opportunities, development of contract-winning proposals and bid. * Work to assure peak performance and productivity, as well conformance with established or mandated external regulations and policies effecting Clients. * Manage and provides timely response and services to all community concerns regarding bus operations and complaints. * Managed, monitors, and adheres to department's budget, goals, and schedules which complies to company-wide. Keeping employees engaged and focused on customer service complaints down for the customer and making an employer of choice. Fulton County Government Transportation Coordinator Aug 2006 to Jan 2011, Fulton, GA * Supervise and Monitor 219 vehicles daily Inspection and Evaluation Incompliance Complete accidents a produces report final Safety audit process incompliance Interview all new bus drivers and employees Review drivers MVR three times a year. * Monitors operating performance, problem resolution, and directs efforts to achieve continual improvement in service quality. Recommending changes regarding policies and procedures Review all routes for states and county policy. * Managing all call center and control work shifts, Establishing respectful communications protocols between drivers, dispatchers, staff and riders, Establishment of prompt and courteous call handling procedures. * Supervise and monitor all consumers' complaints Supervise and Monitor the Dial Ride Program Trained the drivers for Dial Ride Monitor and dispatch the drivers on routes Dial Ride Director of Transportation and Business Development. Represents County with public and elected officials, business leaders, and community groups with customer and external relations department's heads. * Managed evaluate contract models to validate existing pricing. Implement revised pricing programs and contract change orders when needed. Works in state officials with other project members to provide seamless, high quality service to customers. Prepare reports and correspondence. * Oversees and delivers quality projects from inception to close-out on time and within budget.

Highlights:

• Audit
• Policies and Procedures
• Transportation
• ADA
• Ada Programming Language
• Business Development
• Business Management
• Call Center
• Complaints
• Dec