CAREER SUMMARY Business analyst/Program manager and developer, project manager and reporting analyst with over 20 years of experience in business/data analysis, training and education in the credit and hospitality industries. Skilled problem solver with the ability to analyze, develop, and implement cost-effective solutions. Flexible and resourceful manager who enjoys both leading and being part of a team. Accountable for improving business performance. Noted for insight and creativity in responding to customer and client needs. Particularly adept at leading multi-disciplinary projects. Process and detail oriented with excellent communication, collaboration, documentation, time management, and timely task completion skills. Present, accountable, flexible, available team player who priortizes the goals of the business. AREAS OF EXPERTISE * Business analysis * Data analysis and reporting * Program development * Technical writing * Program coordination * Client communication * Training development * Project documentation * Project management