Qualifications Summary * Over Twenty years' technical writing experience in an enterprise delivery setting. Expertise with end-to-end SDLC/ITIL software development process industries I've worked in include: Electric Utilities, Financial Services, Mining, Food and Beverage, Food and Produce Distribution, Health Imaging, Manufacturing, Oil and Gas, Pharmaceutical IT, Retail and Media Relations * Develop both classroom and web-based training materials for the healthcare industry as well as documentation for government publication, including knowledge based documentation for online resource and help centers. * Voice of the customer outstanding diplomacy that consistently produces win-win results for customers and company. * Prefer fast-paced and demanding environments with constantly evolving platforms multi-tasker with strong technical aptitude able to learn quickly. Excellent english communication skills and strong interpersonal skills * Interpret complex business or technical subjects. Outcome driven deadline sensitive. Manage delivery expectations across multiple concurrent projects * Drive the Agile software development effort define and clarify user stories with development teams through continual team collaboration, business acceptance testing, making quality decisions and taking responsibility for the overall development team success. * Technical Authoring Standards: * Habitually utilize GxP (GLP, GMP, or GCP) and 21 CFR Part 11 (Electronic Records) and 820 Quality System Regulations in a GxP Regulated Environment. FDA Guidance on Software Validation (General Principles of Software Validation) EU-GMP Annex 11 "Computerized Systems, " regulation * ADDIE, ISO-9001, SCORM, S1000D, ISO Standards for Computer System Validation (ISO 9000-3) and Network Infrastructure (ISO 17799 - Security Standard), Information Mapping Control Objectives for Information and Technology (COBIT) Sarbanes-Oxley (SOX) * PIC/S Guides for CGMP and Computer System Validation * Good Automated Manufacturing Practice (GAMP) 4 and recently revised GAMP 5, Guidelines and Testing of GxP Systems based on GAMP V-Model Framework Authoring Toolkit Desktop Publishing * Acrobat * FrameMaker * PageMaker * RoboHelp * Dreamweaver * Captivate * Word * Excel * Visio * PowerPoint * Project * Visio * MS Office Pro * Author-it * Publisher Industry Standards * AP Style Guide Graphics * Adobe Illustrator * Adobe PhotoShop * CorelDraw Suite * Serif DrawPlus * Corel PaintShop Pro * Xara * PaintShop Pro * Expression Web * FrontPage * Storyboarding Collaborated with SMEs and instructors. Responsible for end-to-end SDLC product documentation. Created all Ad>Visor mobile app documentation, including release notes, online help, best practice guides, tutorials and in-app assistance for users and developers. I supported several teams and their requisite product managers, engineers, professional services while documenting the user experience in an Agile development environment. Utilized HTML editor Dreamweaver designed, coded and managed mobile content. * Designed and developed facilitator and participant guides and ORGs. * Designed course materials for payment cycle enhancements. Wrote and updated training material end user documentation technical manuals and user guides. Utilized ILT and eLearning. Used project plans to determine documentation needs. One hundred percent virtual team environment.

Highlights:

• Documentation
• Lightweight Directory Access Protocol
• Research
• Research and Development
• Risk Analysis
• Script
• Technical Documentation
• Test
• Test Script
• Technical Writing