Description
Areas of Expertise ERP Implementations Business Process Optimization Technology Planning Full Life Cycle Management IT Staff Development Change Development Processes Project Management Conflict Resolution Administrative System Development System Migration Stakeholder Communication Budgeting and Cost Reduction call Strategized, implemented, and budgeted enterprise projects for Delta Reservation's Building Support and Safety Department encompassing 15 domestic and international call centers. * Call Centers Monitored $15M IT renewal budget expenses meticulously and managed 50+ contractors for domestic call center infrastructure and computer renewal. Ensured domestic and international call centers were fully operational upon initial opening by coordinating opening team of 20+ to have employees, furniture, and infrastructure in place. center renewal cross-functional team organization and budget. Facilitated construction of Miami FL 250+ seat reservation facility construction project.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| (Confidential) | Assistant Director | 1/2011 - Present |
| Georgia State University | Project Management Office Manager | 1/2005 - 1/2011 |
| Delta Air Lines | Senior / Project Manager Project Manager | 1/2001 - 1/2005 |
Accomplishments
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