Top performing IT professional with 15+ year of progressive leadership experience guiding cross-functional teams at yielding quality results. Demonstrated ability to evaluate problems and effectively implement creative solutions. Enthusiastic and motivated leader who consistently meets commitments with integrity by investing in the development of team members and capitalizing on their individual strengths while minimizing weaknesses.

COMPANY	POSITION HELD	DATES WORKED
Pharmacy Health Solutions	Software Development Manager Systems Manager	1/2003 - 1/2017
Argus Health Systems	Systems Manager	1/2001 - 12/2002

SCHOOL	MAJOR	YEAR	DEGREE
Avila University	Information Systems		Bachelor Degree
Johnson County Comm College	Data Processing		Associate Degree

TYPE	TITLE	URL	DESCRIPTION
Website	LInkedin	media url	LinkedIn application

Highlights:

Career Highlights Project Management * Developed and implemented new three-tier ROI analysis process for clinical team. This included loading 60K rows of data from a 2-year timespan. The final ROI process was implemented on time and under budget. * Designed and created a web tool for in the setup of all modules on the UNIX platform, with 27 possible levels to execute at and automated delivery process. The new tool saved 70% of the team time, allowing staff resources to be better utilized elsewhere. * Developed the design and requirements documents in support of the web focus conversation for 167 models for our offshore teams, and then peer reviewed before implementation. Project was completed on time and under budget. Customer Support * Collaborated with CMS program office in the development of 2 mandated government products. Analyzed the business requirements and created specification to support the same within system architecture, and created the outputs for all 27 customers on time. * We constructed a defined process that rapidly identified claims processing errors via unique selection criteria specific to the customer. * Conducted weekly meetings with client services, CMS program office, and clinical teams. Established priorities, obtain clarifications on requirements, and defined customer deliverables. This improved customer relationships by 15%. Process Improvement * Created production environment for job execution that increased efficiency by 35%, accuracy by 50% and increased customer satisfaction via renewed trust and confidence in the firm's ability to successfully deliver product to our customers. * We identified the need for new files structures to be present on the UNIX platform to enhance system process and data reliability. With the new data structure on the UNIX WH platform, team obtained a 75% improvement in processing speed and improved data reliability. * Directly tasked by CEO to stabilize the Paid Claim Tape (PCT) process and improve accuracy. Created a production environment to execute from which provide integrity in the consistent results delivery, designed and implemented a standard format PCT for utilization by new customers, and reduced customer complaints by 100% within a one month time frame.

Companies I like:

BCBS KC, Children Mercy Hospital, Insurance Commission of America

• Informix
• Offshore
• Support
• IBM DB2 Database
• Unix
• Cognos
• Dba (Database Admin)
• Focus
• Medicare
• SQL
• Web Focus

• Project Management • Business Development • Change Management • Customer Support • Data Security • Systems Analysis • Process Improvement • Policies & Procedures • Leadership Development