Description
Areas of Expertise Product Management Process Improvement Team Leadership Product Marketing Regulatory Compliance Business Intelligence Quality Assurance Strategic Planning Training & Development Budget Management System Integration Policy Development Operations Management Contract Negotiations Sales Management Project Management Select Career Highlights * Identified opportunities to improve revenue generations and create cost savings for Frontier Communications. * Managed an automated system at Verizon in delivering successful responses that saved $18M+ annually in reduced live support and drove $5M in incremental sales volume. * Tracked and confirmed product inclusion for Verizon's partnership with DirecTV in their consumer and business lines of business, resulting in a 32% improved in churn. * Improved revenue performance for a billion-dollar line of business at Verizon by conducting root cause analysis of unguided and unbillable LD calls, reducing leakage to < 0.40% as a result. Professional Overview
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| (Confidential) | Senior Business Consultant | 1/2016 - Present |
| Frontier Communications | Senior Manager | 1/2016 - 1/2016 |
| Verizon Communications | Senior Manager, Online Channel Management Product Line Manager, Consumer & Business Marketing Manager, Usage Management Senior Systems Advisor Contractor To Gte | 1/1996 - 1/2016 |
Accomplishments
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