Description
CAREER SUMMARY A Seasoned Customer Service Management Professional with a Progressive Career who has developed a solid foundation of overall operational procedures and standards in various managerial and training roles, including liaising with executives, vendors, and departments within the company. Experience customer-service focused individual who has a strong desire to be a part of an award-winning team who comes to you with a proficient background in ensuring that the needs of internal and external customers are always met. Proficient with handling irate or difficult customers also experience in making decisions under pressure. Possesses a variety of expertise and competencies that set me apart from other candidates, chief amongst these are my ability to contribute to the strategic growth of a company.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Emblem Health | Customer Service Supervisor Customer Service/Repair Supervisor | 1/2014 - 1/2017 |
| Supra Telecommunication | Customer Service Manager/Business Development And Carrier Access Manager | 1/2000 - 1/2005 |
| Talk America/Talk Dot Com Inc. | Call Center Manager | 1/2000 - 1/2000 |
| Severn Trent Avatar Utility Service Inc. | Supervisor | 1/2000 - 1/2000 |
| Mci Telecommunications Inc. | Customer Service Supervisor | 1/2000 - 1/2000 |
Accomplishments
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