Occupation:Help Desk Specialist |
Location:Dearborn, MI |
Education Level:Some College Units Completed |
Will Relocate:YES |
Description
EXPERIENCE SUMMARY Provide high quality Technical Support to all levels of users across multiple platforms. 1 yr + experience as Program Manager * 1 yr as Program Manager for Sears Holdings, 6 mo as project manager for MB Financial * Five years experience as 2nd Level support for Kmart stores and Sears Auto * Over two years experience as the Print Coordinator for DaimlerChrysler, stressing rapid resolution of printing issues - whether hardware, software, network, or user related * Experienced in creating and coordinating new hire training classes for first level technicians on the DaimlerChrysler helpdesk * Excellent communication, writing and team-working skills Software/Applications/Operating Systems MS WINDOWS MS Office NETWARE 4.1 - CNA CorelDRAW 5 Suite MS WINDOWS NT 4.0 MS Excel WINDOWS 2000 MCP MS Outlook Client Unix / Linux IOS5 Cisco VPN MS Project
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Sears Holding (Direct) | Technical Program Manager | 3/2016 - 5/2017 |
| Tek Systems | (Contractor) | 9/2014 - 3/2016 |
| Mb Financial | Project Manager | 3/2014 - 8/2014 |
| Tek Systems | (Contractor) | 1/2012 - 12/2013 |
| Sears Holding (Direct) | Operations Analyst | 10/2006 - 10/2011 |
| Tek Systems | (Contractor) | 3/2002 - 10/2006 |
| In Addition To | Sears Holding Deployment Technician | 3/2002 - 3/2002 |
| Ford Motor Co | Refresh Technician K Mart Corperation Deployment Technician Refresh Technician | 3/2002 - 3/2002 |
| Federal Mogul | Refresh Technician | 2/2001 - 3/2002 |
| National Techteam | (Contractor) | 5/1995 - 2/2001 |
| Printer Configuration | Help Desk Agent Owens Corning Remote Help Desk | 5/1995 - 5/1995 |
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