PROFILE A skilled trainer with five years of college teaching experience, a strong background in information technology, and over ten years of overseeing the quality assurance, training, coaching and feedback process relating to customer service. Adapt at student evaluate, performance management, generating engagement through teamwork, and providing effective ongoing support. Comfortable with creating learning materials and curricula that meet objectives. A quick learner and a self-starter, adaptable and flexible, with a talent for problem solving. Professional, diplomatic, tactful, and accustomed to handling sensitive, confidential records. SKILL SUMMARY Hardware: Dell, HP, Fax machines, Audio-visual, Video conferencing equipment

Highlights:

• Information Technology
• Active Directory
• AutoSys
• Best Practices
• Cisco
• Complaints
• Corrective Actions
• Data Entry
• Dell
• Documentation