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Rich B

Customer Service Representative

Occupation:

Customer Service Representative

Education Level:

Bachelor

Will Relocate:

YES

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SUMMARY I am an experienced professional with an eye for opportunities and the creative skills to make them reality. My attention to detail, communication skills, and multitasking abilities, enable me to lead the development of successful products, programs, and relationships with customers. My interests lie in the CPG, Automotive, Creative, and Service industries. Full time, or part time, I am ready to go! Account management and understanding the customer's needs while working in a fast-paced environment are skills that I possess. Enjoying what you do, and the mindset to stay until the work is done, are the keys to success. ACCOMPLISHMENTS 1. Involved in systemwide transition to SAP. Responsible for Item validation, management, and continuous integrity. 2. Lead team responsible for converting Target brand to up&up brand while adding 20 new items and $30 million . 3. Introduced major new program to Kmart. Grew purchases from $0 to $25 million. 4. Lead meetings and presentations selling products, introducing companies, and analyzing categories. 5. Many price negotiations and program managements consisting of RFI, RFQ, QA Testing and system administration resulting in $100 Million in sales. ACCOUNT EXPERIENCE * Discount, Mass, Drug, Club, and Grocery Accounts * Headquarter contact, plan-o-gram development, ongoing phone, and email communication * Issue identification and resolution processes with customers and internal operations * Ability to develop and maintain deep trusted relationships with customers * Involvement in Joint Business Planning process with key customers and corporate sales and business planning * Broker management with standards of performance * Communications with senior and support management

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