Description
PROFILE * Supervised, assigned, scheduled, and coordinated the flow of input and output data between the operations department and user department, consults with departmental personnel on workflow, deadlines, estimates, system and personnel time, analyzes operations in order to bring about the most effective use of system. * Organized the work of the Programming Department, by processing a wide range of tasks and programs of varying complexity, as well as other phases of computer operations. * Expert knowledge of UNISYS, EPIC, SAP, VM, UNIX and HP systems. * Assisted user groups manage technology by installing desktop systems and solving routine problems. * Installed, configured and troubleshot new/standard desktop operations systems including MS DOS, Windows, Windows NT and desktop applications including MS Office Suite and workstations including VLM and Intranetware Client for Windows 98/NT. * Installed, configured and troubleshot various TCP/IP products. Installed printers and troubleshot basic printer maintenance and repairs. Continued: E.K. PACZULLA RESUME PAGE 2 Connected desktop workstation to network printers as applicable Troubleshot basic problems for hardware including desktop components and peripherals (motherboard power supply hard disk drives RAM mouse and keyboard). * Analyzed business needs for technological materials equipment and supplies. Worked on Mainframe and Distributed Batch. * Worked with many Application Teams. Help optimize Production Batch cycles from test to production. Worked closely with the Application Teams and with the Support Teams. as Multi-tasked required to complete batch processing and ensured production deadline were met or exceeded with accurate results. * Monitored the status of various communication platforms operating systems and peripheral devices. * Processed request for network access rights. * Assisted users with initial registration password setups and reset and troubleshooting connectivity issues. * Utilized work order applications to report document and track system outages and equipment malfunctions. * Facilitated conference calls and telephone bridges for real-time site to site communications. * Created and posted broad cast messages to notify user community of problems affecting operations. * Performed testing of emergency lighting generators and site's Critical Power Systems. Performed system switches Initial Program Loads (IPLs) and daily backups. * Ran queries to generate reports for various departments. Maintain Databases transfer of data and systematic monthly purges.
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