Experienced with MSP applications such as Connect Wise and Kaseya providing comprehensive IT support to small and medium size businesses. * Palantir. O365 Migration Consultant, Palo Alto, CA 4/17 - 7/17 Created documentation to minimize foreseeing users' migration disruptions. Ei, Distribution list, Rooms, Transport Rules etc Worked with Power shell to create Bulk users, Distribution lists, O365 Groups, and place mailboxes in litigation hold. * Intarcia Therapeutics, Inc. Network Administrator, Hayward, CA 1/08-3/17 Virtualized Company's Server infrastructure. Upgraded LAN to 20 Gbps with Meraki layer 3 switches. Supported Hybrid environment. Migrated on premise Exchange to O365. Maintained O365 business platform. Used PowerShell to maintain user's mail Boxes and to perform migration. Deployed DFS to share and replicate data across the WAN. Pushed policies and applications using GPO. Deployed VPN tunnels. Configured Nex-Gen Firewall SonicWALL ACL, rules, security, radius, ports and routing. Supported Database applications to include ERP. Protected company's Data with Datto cloud backup system. Migrated company's mobile platform from BlackBerry to ActiveSync protocol. Improved performance of the wireless by upgrading to AC. Implemented LDAP protocol. Maintained Active Directory. Managed OKTA SSO application. Configured SMTP for peripheral devices. Deployed IAS Radius to authenticate VPN, and wireless 802.11x. Supported company's data storage needs. Seasonal proven troubleshooter. Trained employees across all departments. Maintained APC infrastructure needs. Supported company growth from 36 to 350 employees by deploying scalable systems. Implemented logmein123 automated remote desktop support. Upgraded AV. Introduced to 21 CFR Part 11 compliance. Managed Vendors such as Dell, ATT, Symantec, Ruckus, Barracuda, Windstream, Cisco, Microsoft, Datto, Network solutions, Go Daddy, CDW, etc. Performed basic deployment and configuration of Linux (RHEL) server, and Cisco switches. Used Remedyforce and Samanage ticketing systems and Sales force platform. Provide support for audits. Took the DISC personality test. Ability to document using Visio. Maintained Company's website using HTML and CSSi. * Online Documents, Inc. Tech Support, Concord, CA 8/06-7/31/07 Supported Customers using Online Express Software, troubleshot erroneous outputs and print errors, and assisted with local and network installations of the software. * Fry's Electronics. Computer Technician, Concord, CA 10/05-3/07 Diagnostic and repaired laptops, ordered and swapped laptop parts, built custom Pc's, created ghost/acronis images, virus/spyware removal, and wireless AP installation.
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