CAREER HIGHLIGHTS PLANNING Guided and facilitated planning efforts - strategic and operational. FACILITATION * Led executive teams and their organizations to identify and capture new AND opportunities MANAGEMENT * Managed initiatives across multiple business lines * Developed metrics and dashboards to manage and communicate results BUSINESS Improved performance while reducing risk. PERFORMANCE * Led process analysis and design efforts utilizing lean techniques to improve performance and reduce cycle times for faster delivery of service to customers * Developed policy, procedures and job aids to promote performance and reduce operational risk * Developed training initiatives for management and staff in regulatory compliance, quality and performance execution TECHONOLOGY Directed enterprise-wide technology implementation efforts. IMPLEMENTATION * Directed project management in multi-million dollar software implementation projects in the private and public sectors * Led comprehensive, risk analysis, and change management efforts * Performed as liaison with client and vendor to align all parties work with the stated goals RISK MITIGATION Developed processes to mitigate and control operational risk. * Implemented compliance/quality control plan for all lines and operating units * Conducted full-scale consumer regulatory compliance review across policies, procedures, and training * Reengineered business processes to incorporate compliance requirements * Established statistical process controls to measure output quality and perform root cause analysis CHANGE Led change preparation for enterprise-wide system implementation. MANAGEMENT * Created scorecard to measure department operational and cultural readiness * Developed change management methodology, guides, and communications to all levels in the organization * Led efforts motivating employees to examine how work is performed and adopt new practices Laurence T. Bonifant Page 2

Highlights:

• Planning
• Management
• Quality Management
• Consultant
• Mortgage Banking
• Process Redesign
• System Selection
• Project Management
• Lean