As a Trusted Advisor, delivering Total Customer Experience. Accomplished Professional Sales Support Solutions Account Manager. Sales Over Achiever/Sales Driver, 18m+ quota achiever. Expertise in growing and retaining Support Service Solutions; Hybrid IT, Digital Transformation, Intelligent Edge, SDI, Cloud support, SaaS, PaaS, IaaS, IOT/AI, Multivendor, Multinational, SW/HW Licenses. Extensive experience with Customer Satisfaction, Customer Success, Customer Escalations, heavy Negotiation skills. Excel at balancing multiple priorities, project management, customer communication; User, Director, Procurement. Advocate of team environment, Mentor, Leader, Trainer, implementation of new sales processes, delivering excellent results, united towards a common goal.