SUMMARY A highly skilled analytical technical professional, with extensive experience in hardware platforms, operating systems, network applications, security, word processing and software development. A forward-thinking performer, who implements solutions with test systems and methodology to deliver an innovative and stable production platform. Utilizes exceptional organizational skills to create and research methods of communicating upgrades and new developments to specific audiences. A proven self-starter, who leads complex projects to achieve established objectives and facilitate long-term growth for global companies. Technical Proficiencies * Illustrate workflows using Visio and PowerPoint * Create Customer Facing Documents using MS Word, Framemaker and XML Authorizing tools xMetal, Robohelp, Dreamweaver * Organize and manage meetings using MS Outlook and WebEx * Manage project task using LeanKit (Kanban) * Capture screen shots using SnagIt, Ice Cream and Snippet and tweak using Photoshop and Paint * Store documents using SharePoint, LiveLink or WatchDox * EDMS process of SDLC/GxP documents * Mentor Junior Technical Writers * Present task and requirements * Edit Data Dictionary * Transferred and obtain signatures using eDoc and other various tools * Create templates * Proofread, copy write and edit documents

Highlights:

• Help Desk
• Technical Writing
• Applications
• Quality Assurance
• Test
• Test Plans
• Construct (App Dev Tool)
• Infrastructure
• SharePoint
• Sharepoint Technologies