COVER LETTER: Dear Hiring Manager, As an experienced and enthusiastic professional with many years of experience developing and delivering dynamic learning materials and facilitating highly successful training programs, I am confident that I would significantly contribute to the success of the objectives. I have industry experience in many verticals, such as healthcare, social services, pharmaceutical and technology, which would be beneficial in this position. My passion lies in creating, developing, and implementing blended learning training programs and materials to facilitate participants' education and knowledge. With my ability to assess learning needs and capture training requirements, I excel at delivering powerful learning tools while effectively driving program analyses and modifications to better meet learners' needs. Additionally, my experience in working with and managing local as well as remote global staff positions me to excel in this role. Consider the following highlights of my qualifications: * I have been training on a variety of software products (Microsoft Office, MS Project, MS Visio, MS SQL, MS Sharepoint, Adobe Photoshop, Adobe Illustrator, Adobe Captivate, Camtasia) * Created and oversaw the implementation, and delivery of global training and certification solutions * Managed a team of trainers to effectively schedule classes domestically and internationally * Producing blended learning strategies via instructor-led and web-based modules in compliance with adult learning methodologies for employees globally. * Utilizing expertise in both orientation and ongoing training program development and delivery to facilitate participant comprehension and provide consistently superior learning experiences. * Leveraging aptitude for program design and development, along with excellent problem-solving and data management skills, to ensure program success and effectiveness. * Building solid relationships world-wide through effective interpersonal, organizational, and leadership abilities. With my proven track record of creating effective, results-focused training programs and materials to maximize employee engagement and performance, I am positioned to greatly exceed your expectations for this role and substantially benefit your company. I would be able to obtain my MCT in a short time. I look forward to discussing the position and my qualifications in further detail. Thank you for your consideration. Sincerely, Heidi A Schwarz

Highlights:

• Management
• Software
• Confluence
• Customer Relationship Management
• JIRA
• Microsoft
• Microsoft Office
• Microsoft Visio
• Project Management
• SharePoint