PROFESSIONAL SUMMARY * Results-oriented Business Analyst with 15+ years of industry experience in the areas of business analysis, project management, process modeling, process improvement, requirements gathering, design, change control process, quality assurance testing user acceptance testing. * ITIL certified Information Technology professional with extensive experience in change management, business process re-engineering, decision-making, problem solving, communication, and software quality management systems. * Demonstrated expertise in applying the techniques of business process engineering and total quality management to improve organizational performance in a global environment. * Strong understanding of business processes, technology solutions and Software Development Life Cycle (SDLC). * Extensive experience at documenting processes and systems requirements. * Strong analytical and verbal/written communication skills as well as strong presentational skills and an ability to communicate complex material. * Experience using standard software development methodologies such as Waterfall, Agile, Joint Application Development (JAD), Rapid Application Development (RAD), Spiral. TECHNICAL PROFICIENCIES * MS Visio * MS Project * Project InVision * Metastorm ProVision * Casewise * MS Project Server * MS Office * OpenText Content Server * OpenText eMail * SharePoint * TestTrack (Helix ALM) Management

Highlights:

• Business Analysis
• Business Analyst
• Management
• Acceptance Testing
• Adobe Content Server
• Agile
• Application Development
• Business Process Re-engineering
• Change Control
• Change Management